Tuesday, June 23, 2009

Starting Pizza Business: Telecommunications Is Key To Success

By Anna Phommatham and Luis Galarza,

Does Your Pizza Restaurant Have a Good Telecommunication System In Place?

A recent marketing report from Pizza Hut shows that one of the best elements for a successful pizza business start-up, is having a top notch telecommunication system that is design to help you and your staff take care of your customers.

Now having smart technology to help you communicate more efficiently is key when running a shop which business plan goal is to grow to a top level food service venture. It doesn't matter if you are starting out in a small or big town, you need make sure that every aspect of your line of connectivity with customers is in place and running 100% error free.

You need good connectivity for:

  1. Taking orders.
  2. Answering questions.
  3. Fixing problem with orders.
  4. Communicating with delivery staff.
  5. Verifying a customer address.
  6. Taking online orders.
  7. For employees personal use.
  8. To take orders by fax.
  9. To make orders from vendors.
  10. For emergencies.
  11. For equipment maintenance and repair.
  12. To take multiple orders at the same time.
  13. To help multiple clients.
  14. A complaint hot line.
  15. A voicemail system.

I know it sound a little too much. The thing is that a pizza parlor is a fast cash flow business, almost like a McDonald's, which mean you better be ready for it... You don't want to begin selling food with a poor system that can't handle the call traffic.

At the beginning.

Now when you just starting out can have some of the basics of the connectivity system, so your new venture can be ready, just make sure to get high quality service or you will regret it. Here are a few element to begin strong:

1. At least 3 phone lines so you can take care of your customers in a timely fashion.

2. Two phone system that have all 3 lines integrated, so anyone can use the phones as needed.

3. A voicemail to help you manage the daily calls, and closed time inquiries.

4. Another thing you need to have is the right amount of staff to take care of the incoming and outgoing calls.

What About Delivery...

Yes, what about when you decide to offer pizza delivery? In this case you have to choices:
  • First, you can hire staff that own a cell-phone, or...
  • You can provide a cell-phone to each delivery person.

These two choices will depend in your investment budget, and also how you are planning to operate the delivery process. Personally, I recommend you to offer the cell-phones to those that don't own their own one, but have a good driving record and a car in good maintenance. But, is actually better when they have their own phones.

To Your Success,

Anna Phommatham, Restaurant Business Consultant.


  1. I think one thing that can make pizza shops stand out right now is order tracking. It makes you feel connected with your order. You can see exactly when the delivery person has left so you can prepare their arrival.

  2. You're right - telecommunication is the way to success in a pizza hut business. I can attest to that because as a customer, I really appreciate the promptness of the delivery of the ordered pizzas at home by some big companies. Customers are then very satisfied.

  3. wow, that's just amazing blog, please update it,thanks!!!!

  4. 以簡單的行為愉悅他人的心靈,勝過千人低頭禱告。........................................

  5. wow, that's just fantastic thanks!!!!

  6. I love that photo. It is funny but it looks cool. Pizza with antenna? I like that I wish someone make that kind of pizza.

  7. Having a reliable telecommunication system is indeed the key to the success of a pizza parlor or any fast food chain. Without it, customers will have long waiting times, which may lead to them walking away or canceling orders. In addition to a telecommunication system, having a superb paging system will also increase efficiency and profit.

    A friend who owns a pizza parlor that uses restaurant pagers has seen an increase in profits. Moreover, many businesses resolve to use pagers because of its long running benefits including increase turnaround time, minimize wait times, and maintenance of a silent atmosphere and upgrade service.

    Thanks for the informative post.

  8. This comment has been removed by the author.

  9. Dear the details provided by you are really valuable, thanks.i have saved it.

  10. Interesting article, it is definitely difficult to get your business off the ground. If you want, feel free to check out Franchise Expo, they can be found here. franchise Thank you again for submitting your article! Hopefully this works, they're known for assisting people in a step by step procedure that leads their clients goals into fruition.

  11. While you need to be different, don't be so different in your concept that customers won't "get it." If you're too weird or too different, you'll have to spend too much time educating your clientele. Opening a raw food eatery in Pocatello, Idaho, for instance, may not fly.

  12. The most perfect education to start pizza business..thanks a lot and planning to start one in New York !!!

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  13. Great post!

    I am thinking on starting this kind of business, thanks for your advise.

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  14. Hmmm… I've been thinking of what business opportunity would fit my lifestyle. I guess a pizzeria is a good idea because I love foods and most people just love eating. If ever I have a furnished business plan, I'll get my capital from cash advance payday loans. My savings for sure is not enough to fund business expenses. My friends told me that in starting a business, you can't avoid to spend bigger money. That's why they got their capital from cash advance. Utah, by the way, has lending companies that are easy to get loans from.

  15. Planning ahead is best for putting up a business. A successful way of advertisement is through using banners, but it both has advantages and disadvantages, too. Be wary of designs to use. Your business success highly depends on you.

  16. Wow! You are the best. Thank you so much for sharing this invaluable info!
    Smiles to you,

  17. Telecommunication is also vital for a company. It's one of the most commonly used way for your customers to reach your company and vice versa. Planning your own budget is also essential, since it'll be the one you will use when you're establishing your business.

  18. Great information on the usage of Telecommunication for running a business. Thanks buddy… Your blog is a real help for all the newbie entrepreneur who want to kick start their own business, particularly restaurant business.

  19. Opening your own business is an exciting venture. One of the first things you should do to ensure your success is write a business plan and I love to have a pizza business.


  20. I have enjoyed reading your articles. It is well written. It looks like you spend a large amount of time and effort in writing the blog. I am appreciating your effort. .
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  21. The pizza business is indeed a big industry here in the States, so taking care of your pizza customers is a must. Simply having a good telecomm system will get you half the job done. But be sure to have a great pizza to get the job totally done. LOL!

  22. Hey Man, Its Very Informative Post thank's for sharing...!

  23. I love pizza and a reachable telephone number sure does a great way to increase sales. You may also try taking orders using Skype. Thanks for this post.

  24. Starting a Pizza restaurant is not an easy task as it seems.You have to invest lot of money.You have shared very good tips on how to start a pizza restaurant.

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  25. I believe that this course is important in my career plans as I am very seriously interested in networking. At this time, I have not made a decision on what area of technology that I want to pursue, but networking is a major consideration. In any case, the knowledge that I receive from the course will probably help me decide if this is something that I want to specialize in.


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